Privacy policy

Last updated: March 2026

This Privacy Policy describes how Torvane (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

Personal Information You Provide

When you place an order or interact with our store, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details and purchase history

Automatically Collected Information

When you browse our website, certain information is collected automatically:

  • IP address

  • Device type and browser information

  • Time zone and location data

  • Pages viewed and interaction behavior

  • Cookies and tracking technologies

How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve website performance and customer experience

  • Prevent fraud and unauthorized transactions

  • Deliver marketing communications (only when permitted)

Shopify Hosting & Data Processing

Our store is hosted on Shopify Inc. Shopify provides the online eCommerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and secure servers. Shopify processes personal information to operate the platform, process payments, improve services, and maintain security.

Your information may be transferred to and processed in countries outside your state, province, or country, including Canada and the United States.

Payments

Payments are processed through secure third-party payment providers. Payment information is encrypted according to PCI-DSS security standards. Torvane does not store full credit card numbers on its servers.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart

  • Save customer preferences

  • Analyze website traffic

  • Improve advertising performance

Customers may disable cookies through browser settings; however, some website features may not function properly.

Marketing & Communications

With your consent, we may send promotional emails, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not send unsolicited marketing messages without permission.

Sharing Your Information

We may share personal information with trusted service providers only when necessary, including:

  • Shopify platform services

  • Payment processors

  • Shipping carriers and logistics partners

  • Marketing and analytics providers

  • Legal authorities when required by law

We do not sell or rent customer personal information.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Complete transactions

  • Meet legal and regulatory obligations

  • Resolve disputes and enforce agreements

Your Privacy Rights (U.S. Customers)

Depending on your state of residence, you may have rights to:

  • Request access to personal information

  • Request correction or deletion of data

  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

Children’s Information

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates become effective immediately upon posting on this page.

Contact Information

Torvane
Email: support@torvane.shop
Phone: +1 970-784-7812

Warehouse Address:
1456 Redbird Creek Dr, Jacksonville, FL 32221, United States.