Shipping policy

Shipping Policy

Last Updated: September 7, 2026

TORVANE ships fashion products including clothing and footwear to customers in supported locations.

1. Order Processing

Orders are processed within [1–3 business days] after payment is successfully received.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

2. Shipping Times

Estimated delivery times depend on the shipping method selected at checkout and the destination.

Estimated shipping times are provided during checkout where available.

Delivery estimates are not guaranteed unless specifically stated otherwise.

3. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

Promotional free-shipping offers may have additional terms and conditions.

4. Tracking

When tracking information is available, we will provide it to the email address associated with your order.

Tracking information may take some time to update after the carrier receives the package.

5. Delays

Delivery may be delayed due to:

  • Carrier disruptions

  • Severe weather

  • Holidays

  • Incorrect or incomplete addresses

  • High shipping volume

  • Customs or governmental delays

  • Events outside our reasonable control

If there is a significant delay, we will make reasonable efforts to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If you contact us before an order ships, we will make reasonable efforts to update the address when possible.

Once an order has shipped, we may not be able to change the delivery address.

7. Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

Contact us if you need assistance.

We may work with the carrier to investigate the shipment.

8. International Orders

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Such charges are generally not controlled by TORVANE.

9. Third-Party Fulfillment

Where applicable, orders may be fulfilled or shipped by third-party logistics or fulfillment providers.

The use of a third-party fulfillment provider does not change your purchase relationship with TORVANE.

10. Contact

For shipping questions:

TORVANE
Email: SUPPORT@TORVANE.STORE
Phone: +1 732-356-8900