Refund policy
Refund & Return Policy
Last Updated: September 7, 2026
At TORVANE, we want you to be satisfied with your purchase.
1. Return Period
You may request a return within [30 days] of the date your order is delivered.
Return requests submitted after the applicable return period may not be accepted.
2. Return Conditions
To qualify for a return, items must generally:
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Be unworn and unused
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Be in their original condition
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Have original tags attached where applicable
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Include original packaging where applicable
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Not show signs of washing, damage, stains, odors, or excessive wear
Shoes should be tried on indoors on a clean surface to remain eligible for return.
3. Non-Returnable Items
Unless required by applicable law, certain items may not be eligible for return, including:
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Final-sale items
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Gift cards
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Personalized or customized products
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Items marked as non-returnable
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Products damaged through customer misuse or normal wear
4. How to Request a Return
Before sending anything back, contact:
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return
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Photos if the item is damaged, defective, or incorrect
Do not send a return to our business address unless our support team provides return instructions.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer is responsible for return shipping costs.
If TORVANE determines that the return is due to an error on our part or a defective/incorrect product, we may provide appropriate return-shipping assistance.
6. Refunds
After we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Your financial institution may require additional processing time before the refund appears in your account.
7. Partial Refunds
A partial refund may be issued when an item is returned in a condition that does not meet our return requirements, where permitted by applicable law.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs of the issue.
We will review the issue and provide an appropriate resolution where applicable.
9. Exchanges
If you need a different size or product, contact us before returning the item.
Depending on inventory availability, we may offer an exchange or instruct you to return the original item and place a new order.
10. Late or Missing Refunds
If you have been notified that a refund was issued but you have not received it, first check your bank or payment account.
If the refund still does not appear after the applicable processing period, contact us at:
11. Policy Changes
TORVANE reserves the right to update this policy from time to time.
Changes will be posted on this page.
12. Contact
TORVANE
307 Pecan St
Clifton, TX 76634
United States
Phone: +1 732-356-8900
Email: SUPPORT@TORVANE.STORE